FamilyNote is a messaging app used only within your family. Please check the FAQ below. If it does not resolve your issue, contact us using the details at the bottom.
Frequently Asked Questions
Q. How do I invite my family?
A. From a parent account, open "Settings" and issue an invite code, then share it with your family. The code is valid for 24 hours.
Q. How do I join a family?
A. Launch the app, register your role (parent / child) and display name, then enter the invite code.
Q. I'm not receiving notifications.
A. Please check that notifications for this app are allowed in your device settings. Notifications are sent to family members other than the sender.
Q. My messages disappeared.
A. This is by design. All messages are automatically deleted 24 hours after being sent, and no history is kept.
Q. I want to change or reinstall my device.
A. Issue a recovery code from "Settings" and keep it safe. Enter the recovery code on the new device to carry over your account.
Q. I want to delete my account.
A. Go to "Settings" → "Reset (start over)" to discard the account information on your device.
Contact
If the FAQ does not resolve your issue, please contact us below. We usually reply within 2–3 business days.